Cancellation Policy

Cancellation Policy (Shared Charters):

Cancellation by the Renter:

  • Up to 48 hours before the rental date: Full refund minus administrative fees.
  • Within 48 hours before the rental date: No refund.

Cancellation by the Owner:

  • In case of unforeseen circumstances such as bad weather, technical problems, or other emergencies, the owner reserves the right to cancel the booking. In this event, the full rental amount will be refunded or an alternative date will be proposed.

Changes:

  • Changes to the reservation (such as date changes) are possible up to 48 hours before the rental date, subject to availability.

No-Show:

  • If the renter does not show up on the agreed rental date without prior cancellation or notification, no refund will be granted.

Refunds:

  • Refunds will be processed within 14 days after the confirmation of the cancellation.

Force Majeure:

  • In the event of force majeure (such as natural disasters, pandemics, etc.), a reasonable solution will be offered, including rescheduling or full refund.

 

Cancellation Policy (Jet Ski Tours):

Cancellation by the Renter:

  • Up to 48 hours before the scheduled tour: Full refund minus administrative fees.
  • Within 48 hours of the scheduled tour: No refund will be provided.

Cancellation by the Provider:

  • In the event of unforeseen circumstances, such as inclement weather, technical issues, or other emergencies, the provider reserves the right to cancel the booking. In such cases, a full refund will be issued, or an alternative date will be offered.

Changes:

  • Changes to the reservation (such as date changes) are permitted up to 48 hours before the scheduled tour, subject to availability.

No-Show:

  • If the renter does not appear at the agreed time and location without prior cancellation or notification, no refund will be granted.

Refunds:

  • Refunds will be processed within 14 days after the cancellation has been confirmed.

Minimum Age Requirements:

  • Driver: Must be at least 16 years old.
  • Passenger: Must be at least 5 years old and able to sit safely on the jet ski.

Force Majeure:

  • In the case of force majeure events (such as natural disasters, pandemics, etc.), a reasonable solution will be provided, including rescheduling or a full refund.

 

Cancellation Policy (Yacht Charters):

Minimum Age:

  • The minimum age to hire VG BOATS' yacht charter services is 18 years.

Payment & Cancellation of Service:

  • To confirm a reservation, the customer must have paid before departure. This amount is known as the ‘charter price’.

Refund Policy:

  • Full Refund: All bookings canceled at least 30 days prior to departure.
  • 75% Refund: All bookings canceled between 30 and 14 days prior to departure.
  • 50% Refund: All bookings canceled between 14 days and 7 days prior to departure.
  • 25% Refund: All bookings canceled between 7 days and 24 hours before departure time.
  • No Refund: All bookings canceled within 24 hours of departure time.

Weather Conditions:

  • In case that the meteorological conditions don’t allow the charter to take place on the reserved date, the client will receive a full refund. This will be applied in the case of wind gusts of 25 knots and above and/or rain at the time of departure. The captain also has the right to cancel the scheduled charter if safety cannot be assured.

Agreement to Terms:

  • By making a reservation, the renter agrees to these cancellation terms.

Thank you for choosing VG BOATS. We strive to provide the best experience possible, and we appreciate your understanding and cooperation with our cancellation policy.